About Us

Come meet the team and learn about our story

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Our Story

Virtual Agent was founded by sisters Suzannah and Genevieve Toop in 2017.

The pair grew up living and breathing their family's real estate business, Toop&Toop. They worked outside of the business, both nationally and internationally, before taking up roles within the Toop&Toop family business in 2013.

When Suzannah and Genevieve stepped back into the family business they immediately noticed their customers' needs were changing and new benchmarks were emerging. Instant communication, 24/7 access to information, customisation and personalised service is what they knew their business needed to deliver. And this wasn't possible without significant change.

They were determined to push the boundaries, think differently, to offer an unmatched level of service to their sellers, buyers, landlords and tenants.

Over the next four years they built a range of apps and solutions for Toop&Toop in their Innovation Lab. They saw some truly remarkable results winning back-to-back national awards for Innovation Excellence in 2015, 2016 and 2017 - capturing the attention of the entire nation.

In July, 2017 they assembled a team of incredible software engineers from across the globe. In July 2017 Virtual Agent was born.

  • Genvieve and Suzannah

    Suzannah and Genevieve return to Toop&Toop.

  • Email traffic analyzed. 80% of Property Management emails were Maintenance related.

  • Lightbulb moment!

  • Marcus joined the FIX project

  • 1st product in building phase

  • Aaron joined the FIX project

  • Beta launch to Toop&Toop Tenants, Trades & Landlords

  • 2016 REIA Australia Innovation of the Year winner

  • Early FIX adopters

  • FIX Official Launch

  • 2017 REIA Australia Innovation of the Year winner

  • Deb joined the team

  • Virtual Agent Pty Ltd founded

  • Jordan joined the team

  • Mittali joined the team

  • Keith joined the team

  • 2018 REIA Australia Innovation of the Year winner

  • Frank joined the team

  • Jason joined the team

  • Lipu joined the team

Meet our team

Aaron
Aaron
Aaron

UX / UI Designer

Deb
Deb
Deb

Chief Connector

Frank
Frank
Frank

Software Engineer

Gen
Gen
Gen

Co-Founder

Jason
Jason
Jason

Software Engineer

Jordan
Jordan
Jordan

Software Engineer

Keith
Keith
Keith

Senior Software Engineer

Lipu
Lipu
Lipu

Software Engineer

Marcus
Marcus
Marcus

Head of Engineering

Mittali
Mittali
Mittali

Software Engineer

Suz
Suz
Suz

Co-Founder

Mia
Mia
Mia

Office Dog

Join our happy agencies that are onboard!

  • McCormack Barber Real Estate
  • McConnell Bourn Real Estate
  • Callagher Real Estate
  • Toop&Toop Real Estate

  • JellisCraig Real Estate
  • Realmark Real Estate

Our Chief Connector Deb, will be in contact with you shortly!