Virtual Agent was founded by sisters Suzannah and Genevieve Toop in 2017.
The pair grew up living and breathing their family's real estate business, Toop&Toop. They worked outside of the business, both nationally and internationally, before taking up roles within the Toop&Toop family business in 2013.
When Suzannah and Genevieve stepped back into the family business they immediately noticed their customers' needs were changing and new benchmarks were emerging. Instant communication, 24/7 access to information, customisation and personalised service is what they knew their business needed to deliver. And this wasn't possible without significant change.
They were determined to push the boundaries, think differently, to offer an unmatched level of service to their sellers, buyers, landlords and tenants.
Over the next four years they built a range of apps and solutions for Toop&Toop in their Innovation Lab. They saw some truly remarkable results winning back-to-back national awards for Innovation Excellence in 2015, 2016 and 2017 - capturing the attention of the entire nation.
In July, 2017 they assembled a team of incredible software engineers from across the globe. In July 2017 Virtual Agent was born.
Suzannah and Genevieve return to Toop&Toop.
Email traffic analyzed. 80% of Property Management emails were Maintenance related.
Marcus joined the FIX project
1st product in building phase
Aaron joined the FIX project
Beta launch to Toop&Toop Tenants, Trades & Landlords
2016 REIA Australia Innovation of the Year winner
Early FIX adopters
FIX Official Launch
2017 REIA Australia Innovation of the Year winner
Deb joined the team
Virtual Agent Pty Ltd founded
Jordan joined the team
Mittali joined the team
Keith joined the team
2018 REIA Australia Innovation of the Year winner
Frank joined the team